Welcome to Noveland Digital Marketing. These Terms of Service (“Terms”) govern your use of our website [yourwebsite.com] and any services provided by Noveland Digital Marketing (“we,” “us,” or “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Services
Noveland Digital Marketing provides SEO and digital marketing services, including but not limited to website audits, content marketing, link building, and search engine optimization strategy (the “Services”). The specific scope, deliverables, timeline, and fees for any engagement will be outlined in a separate proposal, contract, or service agreement between us and the client.
2. Use of Our Website
You agree to use our website only for lawful purposes. You may not:
- Use the site in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or data
- Copy, reproduce, or distribute our website content without permission
- Use automated tools (bots, scrapers) to extract data from our site
3. Client Engagements and Payment
When you engage Noveland Digital Marketing for services:
- Fees, payment schedules, and deliverables will be specified in an individual agreement or invoice.
- Payments are due according to the terms outlined in that agreement unless otherwise stated.
- Late payments may result in paused services or additional fees, as specified in your service agreement.
- All fees are non-refundable once work has commenced, unless otherwise agreed in writing.
4. No Guaranteed Results
SEO and digital marketing results depend on numerous factors outside our control, including search engine algorithm changes, market competition, and website/platform limitations. We do not guarantee specific rankings, traffic increases, or revenue outcomes. Our services are performed using industry best practices, but results may vary.
5. Client Responsibilities
To deliver our Services effectively, clients agree to:
- Provide timely access to necessary accounts, platforms, or data (e.g., website admin access, analytics tools)
- Provide accurate information relevant to the engagement
- Respond to requests for feedback or approvals in a reasonable timeframe
Delays caused by the client may affect project timelines and are not the responsibility of Noveland Digital Marketing.
6. Intellectual Property
- Any content, strategies, reports, or materials we create for a client become the client’s property upon full payment, unless otherwise specified in a service agreement.
- Noveland Digital Marketing retains the right to reference completed client work (e.g., case studies, portfolio examples) unless the client requests confidentiality in writing.
- All website content, branding, and materials on thenoveland.com remain the property of Noveland Digital Marketing and may not be used without permission.
7. Third-Party Tools and Platforms
Our services may involve the use of third-party tools, platforms, or integrations (e.g., Google Search Console, analytics software, CMS platforms). We are not responsible for outages, policy changes, or issues caused by these third-party services.
8. Limitation of Liability
To the fullest extent permitted by law, Noveland Digital Marketing shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services, including but not limited to loss of revenue, data, or business opportunities.
Our total liability for any claim related to our services shall not exceed the amount paid by the client for the specific service in question.
9. Termination
Either party may terminate a service agreement according to the terms specified in that agreement (e.g., with 30 days’ written notice). Upon termination, the client is responsible for payment of all work completed up to the termination date.
10. Confidentiality
Both parties agree to keep confidential any proprietary business information shared during the course of the engagement, except where disclosure is required by law.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by the laws of Hong Kong, without regard to its conflict of law principles.